SLACK BEST PRACTICES: EASY TO FIND, HARD TO IMPLEMENT Sounds a lot more compelling than just the volume of the messages in your workspace? You can get an instant view into an org-level analytics dashboard, which you can filter further to the functional area of your business, or to the level of a team. Without further ado, let's show how a team is utilizing Slack for the benefit of understanding how effective their communication is, when they are active, where their usage takes place, and how their topics evolve over time:

As a workspace owner or someone who needs an enterprise grid org level overview, high-level analytics is indeed what you should be interested in.

If you are anything like us, you are more likely to be interested in the high-level usage of Slack. We wrote about Slack's built-in analytics earlier, so if you wonder why their metrics are not sufficient for assessing and improving your internal communication, you can get a refresher on it here: Slack Channel Analytics. We do recommend you keep an eye on it with a target to reach the ideal 90% ratio of public messages against the rest of the slack communication. The only key metric we find useful on the built-in Slack dashboard is the 'Private message to public message ratio'. Out-of-the-box Slack dashboards concentrate on the volume of channel messages, workspace messages, and team member messages. You probably noticed that the Slack analytics dashboard doesn't reveal too much about the real Slack usage, collaboration patterns or how your team is using your workspace to get work done. Slack Analytics: Insights of your Slack workspace Read on to learn what real Slack analytics should reveal about your workspace usage, and how we create actionable recommendations to guide you and your team by following Slack best practices. If any of the above rings an alarm bell then you are in the right place.

Either way, that can’t be done with Slacks built-in analytics - that only tells you the numbers of messages sent and read, and active people… how disappointing. Perhaps you just want to improve your team's Slack usage and improve collaboration. Are you curious about Slack analytics? Just like me, I am fairly confident that you want to understand how people use your Slack workspace or even how your team's Slack usage benchmarks against others in the industry.

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